Understanding bpost Tracking Statuses: A Full Explanation
When you track a parcel on bpost.be or the bpost app, you'll encounter a series of status updates that describe where your package is in the delivery process. These can sometimes be vague or confusing. Here's a clear breakdown of what each status means and what action (if any) you should take.
How bpost Tracking Works
Every parcel sent through bpost with a tracking service is assigned a unique barcode — typically starting with letters like JD, BE, or a combination. This code is scanned at each stage of the journey, from the moment it's accepted at a drop-off point to final delivery. You can track it at track.bpost.be or through the bpost mobile app.
Common Tracking Statuses and What They Mean
1. "Shipment information received"
This is the first status. It means the sender has created a shipping label, but bpost has not yet physically received the parcel. Wait for the next update confirming the parcel has been accepted.
2. "In transit to sorting centre"
Your parcel has been collected or dropped off and is on its way to a bpost sorting facility. No action needed — this is normal progress.
3. "Arrived at sorting centre"
The parcel is at a bpost distribution hub being processed and sorted for its destination. Depending on the service chosen, this step can take a few hours.
4. "Out for delivery"
Your parcel is loaded on a delivery vehicle and will arrive today. Make sure someone is available at the delivery address, or check if a neighbour or parcel point delivery preference has been set.
5. "Delivery attempted – no one home"
The postman tried to deliver but couldn't. A notification card (avis de passage) should be in your letterbox. You typically have options to:
- Reschedule delivery via the bpost app or website
- Pick up from the designated post office or parcel point
- Redirect to a different address or parcel locker
6. "Available for pickup"
Your parcel is waiting at a post office or parcel point. Bring a valid ID and the tracking number. Parcels are typically held for 14 calendar days before being returned to the sender.
7. "Delivered"
The parcel has been successfully delivered. If you haven't received it, check with neighbours or household members first, then contact bpost customer service.
8. "Return to sender"
The parcel could not be delivered and is being sent back. Common reasons include an incorrect address, uncollected parcel after the holding period, or refusal of delivery.
What to Do If Your Tracking Is Stuck
If your tracking status hasn't changed in more than 48 hours on a domestic shipment, here's what to do:
- Check for any notification in your letterbox or email.
- Verify the tracking number for typos.
- Wait one additional business day — occasional scanning gaps are normal.
- Contact bpost customer support via chat, phone, or the online contact form if the delay persists.
Tracking International Parcels
For parcels sent from abroad to Belgium, tracking may switch between the origin country's postal service and bpost's system once the parcel enters Belgium. If tracking stops updating, it's often because the parcel is clearing customs — this is normal and can take several business days.
Quick Reference Table
| Status | Meaning | Action Needed? |
|---|---|---|
| Shipment info received | Label created, not yet at bpost | No |
| In transit | On the way to sorting centre | No |
| Out for delivery | On delivery vehicle today | Be available |
| Attempted delivery | Nobody home | Reschedule or collect |
| Available for pickup | Waiting at post office/point | Collect within 14 days |
| Delivered | Successfully handed over | No |