How to Send a Parcel with bpost: A Complete Step-by-Step Guide
Sending a parcel in Belgium is straightforward once you know the process. Whether you're shipping a gift to a friend in Ghent or returning an online purchase, bpost offers a range of options to suit your needs. This guide walks you through every step from packaging your item to getting it on its way.
Step 1: Choose the Right Packaging
Proper packaging protects your item during transit and helps avoid surcharges. Here's what to keep in mind:
- Use a sturdy box that's the right size for your item — avoid too much empty space.
- Wrap fragile items in bubble wrap or packing paper with at least 5 cm of cushioning on all sides.
- Seal securely with strong packing tape along all seams.
- Remove or cover any old labels or barcodes from reused boxes.
bpost also sells ready-made packaging in post offices and online, including padded envelopes and standard shipping boxes in various sizes.
Step 2: Weigh and Measure Your Parcel
The cost of shipping depends on the weight and dimensions of your parcel. bpost's domestic parcel service (Pakje) accepts parcels up to 30 kg. Use a home scale and a tape measure, then note:
- Weight in grams or kilograms
- Length, width, and height in centimetres
If your parcel exceeds standard dimensions, it may be classed as an oversized shipment and require a different service.
Step 3: Select Your Shipping Service
bpost offers several domestic shipping options:
| Service | Delivery Time | Features |
|---|---|---|
| Standard (Pakje) | 1–2 business days | Tracking included, home or parcel point delivery |
| bpack 24h | Next business day | Guaranteed next-day delivery |
| bpack Same Day | Same day | Available in select cities |
Step 4: Address Your Parcel Correctly
A correctly written address prevents delays. In Belgium, the standard format is:
- Recipient's full name
- Street name and house number
- Postcode followed by municipality (e.g., 1000 Brussel)
- Country (for international shipments)
Write clearly or print a label. Place the address label on the largest flat surface of the parcel.
Step 5: Drop Off or Schedule a Collection
You have several convenient options for handing over your parcel:
- Post offices: Drop off at any bpost post office across Belgium.
- Parcel points: Thousands of retail locations (supermarkets, convenience stores) act as parcel drop-off points.
- Parcel lockers (bpack 24/7): Self-service lockers available around the clock at train stations and other high-traffic areas.
- Home collection: Book a pickup from your address via the bpost website or app.
Step 6: Keep Your Receipt and Track Your Shipment
Always keep your proof of postage. Once your parcel is accepted, you'll receive a tracking number that lets you follow the parcel's journey online at bpost.be or via the bpost mobile app.
Final Tips
- Ship early in the week to avoid weekend delays.
- Consider adding insurance for valuable items.
- Double-check the recipient's postcode — errors are a common cause of delivery delays.