Business Shipping Solutions in Belgium: A Guide for Companies
For Belgian businesses — from small e-commerce shops to large enterprises — efficient and cost-effective shipping is critical. bpost offers a range of dedicated business services that go well beyond what's available to individual senders. This guide outlines the key options and how to choose the right solution for your company.
Why Business Shipping Is Different
Business shipping differs from personal parcel sending in several important ways:
- Volume: Businesses often send dozens or hundreds of parcels per day, requiring scalable solutions.
- Integration: Orders from e-commerce platforms need to link directly with shipping systems.
- Cost control: Volume discounts and contract pricing significantly reduce per-shipment costs.
- Returns management: A smooth returns process is essential for customer satisfaction.
- Reporting: Businesses need data on delivery performance and shipping costs.
bpost Business Account
Any business registered in Belgium can apply for a bpost business account. Benefits include:
- Discounted shipping rates based on monthly volume
- Access to the bpost Business Portal for managing shipments online
- Centralised invoicing for all shipments
- Dedicated account manager for higher-volume senders
- Access to business-only services like bpack Business
Key Shipping Products for Businesses
bpack Business (Domestic)
The standard business parcel service for domestic shipments. Features include door-to-door delivery, full tracking, and the option for recipients to redirect to a parcel point or locker.
bpack 24h Pro
Guaranteed next-business-day delivery across Belgium. Ideal for time-sensitive shipments or businesses that want to offer premium delivery to customers.
bpack@bpost (Parcel Point Network)
Recipients can choose to collect their parcel from one of thousands of parcel points across Belgium. This reduces failed deliveries and lowers your cost per shipment, since parcel-point delivery is typically cheaper than home delivery.
Bulk Mail and Direct Mail
For marketing materials, catalogues, invoices, and official correspondence, bpost's Direct Mail service offers:
- Addressed and unaddressed distribution options
- Postcode-level targeting for marketing campaigns
- Significant per-item discounts for large volumes
- Dedicated preparation guidelines and software tools
E-Commerce Integration
bpost integrates with major e-commerce platforms and shopping cart systems including WooCommerce, Shopify, Magento, and PrestaShop. Via API or plugin, you can:
- Automatically generate shipping labels after an order is placed
- Offer customers their preferred delivery method at checkout (home, parcel point, locker)
- Automate tracking email notifications to customers
- Manage returns with pre-printed return labels
Returns Management
A simple returns process improves customer trust and repeat business. bpost's business returns solutions include:
- Easy Return labels — pre-paid labels included in the parcel or sent digitally
- QR code returns — customers scan a code at a parcel point to return without printing
- Return tracking and reporting for your operations team
How to Get Started
- Visit bpost.be/business and request a business account.
- Provide your company registration number (KBO/BCE).
- Discuss your volume and needs with a bpost advisor.
- Receive your contract, login credentials, and onboarding documentation.
- Integrate with your existing systems or start shipping via the portal.
Comparing DIY vs. Business Contract Shipping
| Feature | Standard (No Contract) | Business Contract |
|---|---|---|
| Pricing | Standard retail rates | Volume-discounted rates |
| Label generation | Manual per shipment | Automated via portal/API |
| Invoicing | Pay at drop-off | Monthly invoice |
| Returns | Not included | Integrated returns service |
| Support | General customer service | Dedicated business support |